Refund and Returns Policy

At BloomUp Trading, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review the following policy to understand when returns, exchanges, and refunds may be available.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be in the original packaging where applicable.

• Include all original accessories, tags, manuals, or other included items.

• Be accompanied by proof of purchase or your order details.

Products that have been used, damaged after delivery, altered, or returned without the original packaging may not be eligible for a return.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

• Gift cards.

• Products that cannot be returned for hygiene or safety reasons.

• Perishable products, where applicable.

• Items specifically identified as non-returnable on the product page.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order details along with clear photographs or other relevant information about the issue. We will review your request and determine the appropriate solution, which may include a replacement, exchange, or refund.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund request.

If your return is approved, the refund will be processed using the original payment method where applicable.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet, please first check your bank or payment account.

If the refund is still not showing, contact your payment provider or bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please Contact Us for assistance.

Sale Items

Products purchased during a sale or promotional offer may be subject to specific return or refund conditions. Please check the applicable terms for the product or promotion before placing your order.

Exchanges

If you receive a defective or damaged product, we may offer an exchange where the same product is available.

Please contact us with your order details and information about the issue before sending the product back.

Return Shipping

If a return is approved, we will provide instructions on how and where to return the product.

Unless the product is defective, damaged, incorrect, or the return is otherwise covered by BloomUp Trading, the customer may be responsible for the return shipping costs.

Original shipping charges may be non-refundable where applicable.

We recommend using a trackable shipping service when returning an item, as BloomUp Trading cannot be responsible for items lost during return shipping unless otherwise required by applicable law.

Return Inspection

All returned products are subject to inspection before a refund or exchange is approved.

If a returned item does not meet the eligibility requirements outlined in this policy, the return may be rejected or a partial refund may be offered where appropriate.

How to Request a Return

To request a return, please contact us with:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Photos or other supporting information when applicable.

Our team will review your request and provide the next steps.

Need Help?

If you have questions about returns, refunds, exchanges, or your order, please Contact Us. Our team will be happy to assist you.

Thank you for shopping with BloomUp Trading.